1. Introduction
We are committed to protecting the privacy and confidentiality of our patients’ personal and medical information in compliance with UAE laws. This policy outlines how we collect, use, store, and protect your data.
2. Information We Collect
We may collect:
Personal details (name, contact info, Emirates ID/passport copy).
Medical history, treatment records, and photographs.
Insurance details (if applicable).
Payment and billing information.
3. How We Use Your Information
Your data is used for:
Providing medical treatment and follow-up care.
Processing payments and insurance claims.
Complying with legal and regulatory requirements (e.g., DHA, MOH).
Improving our services (with anonymized data where possible).
4. Data Sharing & Disclosure
We will not share your data without consent unless required by:
UAE healthcare authorities (e.g., DHA, HAAD).
Legal obligations (court orders, public health emergencies).
Trusted third-party service providers (e.g., labs, hospitals) bound by confidentiality agreements.
5. Data Security
We implement technical and organizational measures (encryption, access controls) to protect your data from unauthorized access or breaches.
6. Your Rights
Under UAE law, you have the right to:
Access, correct, or request deletion of your data (where permissible).
Withdraw consent for non-essential uses (e.g., marketing).
Lodge complaints with the UAE Data Office if needed.
